Effective Date: 13 October 2026
At Les Femmes, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use the Les Femmes website (www.lesfemmes.ae) and the Les Femmes mobile app for iOS and Android (together, the "Services").
Information Collection:
• We collect personal information such as your name, email address, phone number, shipping address, and payment information when you make a purchase or create an account.
• If you sign in with Google, Apple, or Facebook, we receive the basic profile information you allow, such as your name and email address.
• If you sell on Les Femmes, we also collect your listing details (product photos, descriptions, prices), your bank details for payouts, and your wallet and transaction history.
• We collect the content you create on the Services, such as photos, stories, offers, reviews, favourites, and messages to our support team.
• With your permission, the app accesses your camera and photo library so you can add images to your listings and profile, and your location so we can set your country automatically. You can turn these permissions off at any time in your device settings.
• We may also collect non-personal information such as browser type, device type, operating system, app version, crash reports, and browsing behavior.
• We do not store your full card details. Card payments are processed securely by our payment provider, Stripe.
Use of Information:
• To create and manage your account, including verifying your phone number by one-time code (for example via WhatsApp)
• To process and fulfill your orders, payments, refunds, and seller payouts
• To share the details needed to complete a sale between buyers and sellers, such as a buyer's name and delivery address
• To authenticate items and provide our quality control services
• To communicate with you about your orders, products, services, and promotions, including through email, SMS, WhatsApp, and push notifications
• To improve our website, app, and customer service, and to fix errors and crashes
• To prevent fraud and keep the Services secure
Data Security:
• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• Your information is transmitted over encrypted connections (HTTPS) and stored on secure cloud servers.
Third-Party Disclosure:
• We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfill your orders, provide our Services, or comply with the law.
• We share information only with trusted service providers who help us run the Services, including:
• Stripe – payment processing
• Google Firebase – sign-in, push notifications, and crash reporting
• Google, Apple, and Facebook – sign-in, if you choose to use them
• Meta (Facebook) – measuring app usage, such as app opens, product views, and items added to cart, to improve and promote our Services
• Messaging providers – sending verification codes and order updates (for example via WhatsApp)
• Courier and delivery partners – delivering your orders
• Cloud hosting providers – storing and securing our data
• Some of these providers may process your information outside the United Arab Emirates. When this happens, we take steps to keep your information protected.
Cookies:
• Our website uses cookies to enhance your browsing experience, such as keeping you signed in and remembering your language. You can choose to disable cookies through your browser settings.
• Our app uses similar technologies on your device to keep you signed in and remember your preferences.
Data Retention:
• We keep your personal information for as long as your account is active or as needed to provide the Services.
• After your account is deleted, we may keep limited information, such as order and transaction records, where required for legal, tax, accounting, or fraud-prevention purposes.
Your Rights:
• You can view and update your personal information at any time in your account settings.
• You can ask us for a copy of your personal information, ask us to correct it, or object to how we use it, by contacting us at admin@lesfemmes.ae.
• You can stop marketing messages at any time by using the unsubscribe link or turning off notifications in your device settings.
Children:
• Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Data Deletion Request
Users have the right to request the deletion of their personal data collected by Les Femmes.
To delete your account in the app:
- Go to Profile → Settings → Personal Information
- Tap "Delete Account" and confirm
To request data deletion, users can also:
- Send an email to: admin@lesfemmes.ae
- Use the subject line: "Data Deletion Request"
- Include relevant account details (such as name, email, or order ID)
After receiving the request:
- We will verify the user’s identity
- Process the request within 7–30 business days
- Notify the user once the data has been deleted
Changes to This Policy:
• We may update this policy from time to time. We will post any changes on this page and update the effective date above.
Contact Us:
• If you have any questions about this policy or your personal information, please contact us at admin@lesfemmes.ae.
